FREQUENTLY ASKED QUESTIONS
Frequently asked questions
What are your return policies
Our return policy stands up to 30 days after receipt of your purchase; but if the tags or hygienic strips have been removed we DO NOT ACCEPT the item(s) back. All returns must be received within 15 calendar days from date of invoice to receive a refund. Returns received between 15 and 30 calendar days from date of invoice will receive an online store credit or exchange only.
When will my order be to processed and shipped?
Completed orders are processed immediately and shipped out within 48-hours of purchase. WE DO NOT SHIP OR DELIVER ON WEEKENDS OR HOLIDAYS. For your protection, we may require proof of identity in the event of the following: Different billing & shipping addresses entered Past history of fraud or chargeback has been assigned Unable to verify billing address information (i.e. non US credit cards) This may delay the processing of your order. If additional proof of identity is required, we will contact you based on the information provided on your order. Reasons for requesting proof of identity are subject to change at any time..
How long will it take for my order to arrive?
All of our orders are shipped USPS FIRST CLASS. USPS Global Express Mail : Average 3 to 5 business days Standard International Shipping : Average 7 to 21 business days.
I want to purchase an item that I see online, but you don’t have my size/color. Can I make a suggestion
Sure you can, we like to keep our customers satisfied and engaged with “Fly Supply”. So all you would have to do is contact us at: firstname.lastname@example.org